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Track III — Operations · Module 3C 2.5 hrs

About this module

Building the right team is one of the most important factors in the long-term success of a growing business. This workshop helps entrepreneurs understand how to recruit, onboard, motivate, manage, and retain employees and contractors while maintaining productivity and workplace culture. Participants will learn practical team management methods suitable for small and growing businesses operating in Ontario and across Canada.

The module focuses on real operational challenges faced by early-stage businesses including hiring mistakes, communication breakdowns, unclear responsibilities, underperformance, conflict management, and employee turnover. Entrepreneurs will also explore legal and operational considerations involved in staffing decisions.

The workshop emphasizes practical leadership, operational efficiency, accountability, and sustainable business growth through effective people management.

Learning objectives

By the end of this workshop, participants will be able to:

  • Identify the right staffing structure for their current stage of business growth
  • Create clear job descriptions, hiring criteria, and recruitment processes
  • Develop onboarding and training systems that improve employee performance
  • Implement performance management and accountability systems
  • Manage workplace communication, delegation, motivation, and conflict resolution
  • Understand key Ontario and Canadian employment considerations affecting small businesses

What you'll walk away with

Participants will receive a complete set of practical systems, templates, and management tools ready to implement immediately:

  • Workforce Planning Template
  • Organizational Structure Planning Tool
  • Job Description Template
  • Interview Evaluation Scorecard
  • Employee Onboarding Checklist
  • Staff Training Tracker
  • Performance Review Template
  • Employee Warning Documentation Template
  • Delegation and Accountability Worksheet
  • Team Communication Plan Template
  • Contractor vs Employee Decision Guide
  • Staff Scheduling Spreadsheet
  • Labour Cost Calculation Spreadsheet
  • Employee Productivity KPI Tracker
  • Employee Retention Checklist
  • Team Meeting Agenda Template
  • Conflict Resolution Guide
  • Employee Handbook Outline
  • Ontario Employment Compliance Checklist

Who should enroll

Entrepreneurs preparing to make their first hire
Small business owners struggling with staff performance or retention
Ontario operators managing a mix of employees and contractors
Founders who need to delegate but don't know how to build accountability systems
Business owners dealing with communication breakdowns or team conflict
Anyone who wants to scale their business without losing operational control

This 2.5-hour workshop is structured around six teaching blocks, each paired with a practical exercise you complete using your own business as the case study.

01
When & Who to Hire
Identifying the signs that your business needs help, understanding the difference between employees and contractors, and building a workforce plan aligned to your growth stage.
02
Recruiting & Selecting the Right People
Creating effective job descriptions, building a structured interview process, using evaluation scorecards, and avoiding the most common hiring mistakes made by small business owners.
03
Onboarding & Training for Performance
Designing an onboarding experience that reduces ramp-up time, setting expectations from day one, and building training systems that create consistent, high-quality output.
04
Performance Management & Accountability
Setting clear KPIs, conducting effective performance reviews, managing underperformance with documentation, and building a culture of accountability without micromanagement.
05
Communication, Delegation & Conflict
Running effective team meetings, delegating with clarity, handling workplace conflict professionally, and building communication systems that keep your team aligned.
06
Ontario Employment Compliance & Retention
Key requirements under Ontario's Employment Standards Act, understanding labour costs, and proven retention strategies that reduce turnover in small and growing businesses.

This module runs as a single 2.5-hour interactive workshop. Choose the format that works best for you.

Live In-Person Workshop

Held at our Richmond Hill facility. You'll work alongside other Ontario entrepreneurs in a hands-on environment with direct access to your instructor. Maximum group size ensures personal attention.

Live Online Workshop

Instructor-led via video with the same interactive exercises, group discussions, and real-time implementation. Participate from anywhere in Ontario without missing any content.

Workshop Structure

Every session follows the same proven format: 20 minutes of context and objectives, focused teaching blocks with practical exercises, two Ontario-based case studies, and a 30-minute action planning close.

What's included with every session

Full slide deck
19 templates & tools
2 Ontario case studies
Labour cost spreadsheets
Participant handouts
25-question assessment

Operations · Module 3C

Building & Managing Your Team

$250.00

Duration 2.5 hours
Format In-person or Online
Track Track III — Operations
Assessment 25-question quiz